Employment Opportunities

Current openings are posted below. However, since we are growing extremely rapidly, new opportunities arise every day. So if you do not see a position listed below that fits your background and experience, but you are interested in working for Docupace, you are welcome to submit your resume to hr@docupace.com.

Customer Success Project Manager

Location: West Des Moines
Department: Customer Success Organization
Classification: Full-Time
Position Type: Manager

Responsibilities/Duties:
The Customer Success Project Manager oversees the planning, implementation, and tracking of a specific short-term project which has a beginning, an end and specified deliverables. As a Docupace Customer Success Project Manager you will maintain excellent communication with all levels of the organization, both internally and externally, to ensure smooth running of all your projects. You will be responsible for representing the PMO in a mature and organization-focused manner, projecting a professional image.

If you are interested in this position, please click here.

Technical Client Support Representative

Location: Pasadena, Maryland
Department: Support
Classification: Full-Time
Position Type: Some Experience

Responsibilities/Duties:
The Technical Support Representative is responsible for delivering superior customer service to clients. The representative provides technical guidance, information and procedural advice on a variety of complex service issues requiring knowledge of financial services business processes with corresponding technology. A candidate for this position must be a quick learner and possess exceptional research and analytical skills.

If you are interested in this position, please click here.

Business Analyst

Location: West Des Moines
Department: Customer Success Organization
Classification: Full-Time
Position Type: Some Experience

Responsibilities/Duties:
As a Business Analyst, you will define and document business specifications, application functionality, workflow requirements, complete technical setup and configuration of business rules, and perform technical testing. Additionally, you will be responsible for defining test plans, test scripts and conducting technical testing prior to User Acceptance testing. You will be working in a team environment with business and technical resources as well as third party vendors.

Primary Responsibilities:

  • Serve as a Subject Matter Expert on the definition of business rules for Docupace
  • Create User Requirements, functional Specifications and functional design documents
  • Document current state / future state systems processes
  • Elicit end user business requirements and accurately translate/ incorporate into base system design documentation
  • Author, review and refine business specification documents to ensure accurate and complete translation of business requirements
  • Work closely with IT team members to translate high level requirements into business design specifications
  • Technical setup and configuration of workflow rules, form sets, and form validations
  • Participate with the project management and IT teams in all stages of a project, including analysis/planning, design development, testing, and implementation
  • Effectively communicate information concisely to business sponsors, various technical areas and other business units
  • Provide knowledge and maintain documentation of business/system processes
  • Provide turnover materials for IT QA and other business analysts

Attributes:

  • Excellent written and oral skills
  • Able to actively take part in meetings and conferences and communicate effectively
  • Able to facilitate and lead meetings when necessary
  • Able to work and communicate with all levels of the organization
  • Well versed in multitasking and working through multiple projects simultaneously
  • Strong attention to detail and task completion

Education and Experience:

  • Bachelor’s degree preferred
  • relevant work experience in business analysis and or customer relations

If you are interested in this position, please click here.

Manager, Infrastructure and Shared Services

Location: Los Angeles
Department: IT – Infrastructure
Classification: Full-Time
Position Type: Manager

Position Summary:

The Manager, Infrastructure and Shared Services is responsible for the strategy, planning, standards, design, implementation, support and performance of the enterprise end-user and infrastructure architecture and solutions that will effectively and efficiently support the strategic objectives and operational needs of the company.

The Manager partners with business and technology leadership, developers/engineers, client success and delivery, and production support teams to impart knowledge on technical trends, provide technology options and design guidelines, and serve as a Subject Matter Expert on systems configuration and integration, capacity planning, performance analysis and optimization.

The Manager, Infrastructure and Shared Services is responsible for the effective and efficient design and engineering of IT infrastructure used to support all business processes across the enterprise. This individual will have a diversified background of technical infrastructure experience, demonstrated project management acumen, excellent vendor management skills, plus a superior, service-oriented approach to infrastructure. This individual is also responsible for coordination with architecture resources to ensure that quality, efficiency and agility goals are achieved.

As a member of the IT leadership team, the role contributes to the development and execution of the IT strategy, and ensures its alignment with the enterprise’s business strategy and the delivery of capabilities required to achieve business success.

This role must be exceptionally strong at both strategic and tactical planning, managing expectations and deliverables, executing on commitments, and effectively building and strengthening relationships and communication internally with partners and externally with clients and vendors.

Primary Responsibilities:

  • Fosters a business-oriented culture and mindset driven by continual service improvement techniques.
  • Leads the development of the infrastructure aspects of the IT strategy and modernization roadmap, and ensures its integration with the broader enterprise strategic plans.
  • Builds and maintains relationships with other IT leaders to develop a clear understanding of business needs; ensures cost-effective infrastructure solutions are in place to meet those needs; and demonstrate ability to respond with agility to changing business priorities.
  • Leverages influencing and negotiation skills across IT and the enterprise to enable cost-effective and innovative shared solutions in achievement of business goals.
  • Participates in the assessment of external and internal infrastructure capabilities required to achieve desired business goals.
  • Maintains currency on new technologies and platforms, and provides direction on what emerging infrastructure technologies should be introduced, integrated and assimilated within IT.
  • Leads IT infrastructure involvement in the IT organization’s innovation efforts and its role in experimenting with new solutions to take advantage of business opportunities.
  • Provides oversight for the design and development of IT infrastructure platforms that fulfill the needs of the business.

Essential Functions
1. Strategy and Business Alignment:

  • Lead the definition and design of high value infrastructure solutions which align to corporate and functional business strategy.
  • Provide business consulting services to key business stakeholders including systems integration best practice and process excellence principles.
  • Lead the definition of future state infrastructure within assigned technical area by establishing strong business relationships, creating a strategic roadmap for realizing the vision and articulating technology impact to business processes and overall organization.
  • Partner with Solution Architects to ensure that infrastructure decisions are consistent between functions, align to enterprise architecture, and leverage opportunities for common approaches.
  • Provide deep technical/industry knowledge to guide solution development and the lifecycle of technical solutions.
  • Make recommendations for the improvement and growth of the infrastructure within assigned technical area by analyzing the current system environment and infrastructure, using technical tools and utilities, performing complex product customization, and developing implementation and verification procedures to ensure successful installation of systems hardware/software.

2. Acquisition & Deployment:

  • Develops and controls the infrastructure annual operating and capital expenditure budget for IT and manages expenses to stay within plan.
  • Manage financial aspects for projects including development and review of RFPs and SOWs, purchasing, budgeting, and budget review for projects
  • Develop business case justifications and cost/benefit analyses for spending and initiatives.
  • Develop and implement all policies and procedures, including those for architecture, security, disaster recovery, standards, purchasing, and service provisioning.
    Negotiate and administer vendor, outsourcer, and consultant contracts and service agreements.

3. Operational Management:

  • Direct the deployment, monitoring, maintenance, development, upgrade, and support of technical platforms, including software, integrations and infrastructure upgrades in conjunction with business process owners and infrastructure teams.
  • Oversee provision of end-user services, including technical support services.
  • Ensure managed service partners are meeting established SLAs
  • Approve and oversee projects and project portfolio.
  • Manages the portfolio of infrastructure assets and services from purchase or adoption through retirement.
  • Support ensuring the security and monitoring of the environment.

4. People Development:

  • Works with IT leadership team to forecast future skills needs to acquire and develop an IT workforce with the appropriate mix of business knowledge, technical skills and competencies.
  • Works toward a balance between growing the agility required to achieve digital business objectives and ensuring the core IT functions are reliable, stable and efficient.
  • Provides leadership, coaching and direction to the IT infrastructure and shared services team and staff.
  • Build lasting and effective relationships.

Job Qualifications :

  • Special knowledge or skills needed and/or licenses or certificates required, Physical requirements
  • Bachelor’s or master’s degree in computer science, information systems, business administration or related field, or equivalent work experience. Ten or more years of experience in IT
  • Five years of progressive leadership responsibilities
  • Proven experience or demonstrated capability in leading IT infrastructure groups in complex and dynamic environments including management of cross-functional teams and influence of key IT and business stakeholders.
  • Demonstrated leadership in infrastructure modernization in complex environments (Strategy, Planning, Design, Execution)
  • Attainment of relevant certifications and professional networking via involvement in industry groups

Knowledge & Experience:

  • Exceptional leadership skills, with the ability to communicate a vision that inspires and motivates IT infrastructure & shared services staff and aligns to the overall IT and business strategy
  • Ability to instill confidence in executive leadership through effective demonstration of the business value of IT
  • Effective influencing and negotiation skills in an environment where resources may not be in direct control of this role
  • Excellent analytical, conceptual thinking, planning and execution skills
  • Strong infrastructure acumen, including cross-domain knowledge and preferably earlier career experience in a technical infrastructure role
  • Experience in budget planning and financial management, preferably with showback and/or chargeback models
  • Deep understanding of current and emerging infrastructure technologies and how other enterprises are employing them
  • Success in leveraging both traditional practices, such as IT service management, as well as emerging methods, such as DevOps, that are optimized for agility
  • Demonstrated ability to develop and execute a plan that ensures that the right people are in the right roles at the right time, and that employees are highly engaged and satisfied
  • Strong vendor management and partner relation skills to identify and leverage resources internal and external to the enterprise to enhance capabilities that support business objectives
  • Ability to drive organizational change and build infrastructure capabilities that effectively balance the need to continuously exploit capabilities to optimize operational efficiency with the need to deliver innovative and agile infrastructure and operational solutions to enable the business to explore new opportunities
  • Excellent verbal and written communication skills, including the ability to explain technical concepts and technologies to senior leaders, and business concepts to the IT workforce
  • Secure build and operations.

Technology Scope:
Servers and Workstations: Microsoft Windows Workstations and Servers, Unix/Linux,
Operations: Microsoft Active Directory, SCCM, Group Policies,
Networks: CISCO UCS, NEXUS, F5 Load balancing,
Storage: EMC VDX, XIO, ECS, Cntera
Virtualization: VMWare VCenter/Enterprise ++/Replication, Hyper-V
Monitoring: Zabbix, NewRelic, Wireshark, Solarwinds
Middleware Java, .Net, IIS, Apache, JBOSS,
Databases: Oracle, MySQL, Mongo
Other: Elastic Stack
Professional & Technical Certifications: MCSE or CCNP or CISSP

If you are interested in this position, please click here.

Business Solutions Associate

Location: Las Vegas
Department: Sales
Classification: Full-Time
Position Type: Entry Level

Position Summary:

Reporting to the Manager – Business Solutions Development Team, the Business Solutions Associate (BSA) is an amazing opportunity to join one of the fastest growing companies in technology sales to Financial Services firms. The BSA will generate new business opportunities by following proven processes to prospect into assigned business accounts. The BSA will be trained on how to develop business opportunities over the telephone by leveraging marketing and advertising campaigns and proven methodologies. The BSA will conduct high-level conversations with senior executives at Financial Services firms about their business operations and regulatory compliance issues.

The successful candidate will be a strongly self-motivated and driven individual who is goal-oriented, methodical and tenacious, and can effectively interact with a team. This position has advancement potential within the Sales organization, and the compensation package includes a competitive benefits package, salary and lucrative commission structure. Teamwork will be critical as the BSA will work closely with other members of the Sales Team.

Responsibilities/Duties:

  • Learn and execute proven processes to generate new business opportunities
  • Strategize with the Manager and top-producing Sales Executives on process and technique
  • Engage executives in targeted prospect accounts
  • Orchestrate discussions with senior execs around their business needs
  • Manage and maintain a pipeline of interested prospects
  • Leverage tools to prospect into specific assigned accounts
  • Achieve/exceed weekly quotas on a consistent basis.
  • Perform all business development-related activities.
  • Develop strong internal working relationships with all functional areas within Docupace.
  • Maintain a high-level understanding of the prospect’s industry, including industry trends, industry business processes, and primary competitors.
  • Manage customer expectations throughout the business development process and contribute to a high level of customer satisfaction.
  • Provide detailed and accurate forecasting on current business development pipeline on a timely basis as required.
  • Compile information and data related to prospect interactions and record it in Salesforce CRM.

Attributes:

  • Are a dynamic, proactive, driven, can-do individual looking for a career track in technology sales to the Financial Services Industry.
  • A hands-on person with the ability to leverage sales training, scripting, and messaging to communicate a compelling brand message to prospective customers.
  • Enjoy being on the front lines.
  • Are an independent thinker, a team player, and a person willing to roll up their sleeves to effectively and quickly generate new business opportunities.
  • Get excited about influencing the culture of your assigned target firms.
  • Approach tasks and problems with a desire and need to succeed.
  • Are able to adapt to a fast-evolving dynamic organization.
  • Expect and only accept work of the highest caliber.
  • Are open and honest
  • Have confidence in your abilities.
  • Eloquent, direct and open communication.
  • Ability to take complex concepts and communicate them in a clear, concise and understandable manner.
  • Ability and willingness to follow an established company process.

Education and Experience:

  • A demonstrated strong desire to learn and succeed in technology sales
  • 2+ years sales or related business development experience is preferable, though not required.
  • High School diploma or GED required. Two or more years of college or equivalent work experience preferred.
  • B2B calling and selling experience.
  • Experience Inbound/Outbound Sales.
  • Salesforce CRM experience for Sales Reporting/Forecasting a plus.
  • Knowledge of the Financial Services industry a plus.

If you are interested in this position, please click here.

Business Development Representative (BDR)

Department: Sales
Manager: Manager–Business Development
Job Category: Individual Contributor
Classification: Non-exempt
Position Type: Pre-Sales

Position Summary:

Reporting to the Manager – Business Development, the Business Development Representative (BDR) is an amazing opportunity to join one of the fastest growing companies in technology sales to Financial Services firms. The BDR will generate new business opportunities by following proven processes to prospect into assigned business accounts. The BDR will be trained on how to develop business opportunities over the telephone by leveraging marketing and advertising campaigns and proven methodologies. The BDR will conduct high-level conversations with senior executives at Financial Services firms about their business operations and regulatory compliance issues.

The successful candidate will be a strongly self-motivated and driven individual who is goal-oriented, methodical and tenacious, and can effectively interact with a team. This position has advancement potential within the Sales organization, and the compensation package includes a competitive benefits package, salary and lucrative commission structure. Teamwork will be critical as the BDR will work closely with other members of the Sales Team.

Responsibilities/Duties:

  • Learn and execute proven processes to generate new business opportunities
  • Strategize with the Manager – Business Development and top-producing Sales Executives
  • Engage executives in targeted prospect accounts
  • Orchestrate discussions with senior execs around their business needs
  • Manage and maintain a pipeline of interested prospects
  • Leverage tools to prospect into specific assigned accounts
  • Achieve/exceed weekly quotas on a consistent basis.
  • Perform all business development-related activities.
  • Develop strong internal working relationships with all functional areas within Docupace.
  • Maintain a high-level understanding of the prospect’s industry, including industry trends, industry business processes, and primary competitors.
  • Manage customer expectations throughout the business development process and contribute to a high level of customer satisfaction.
  • Provide detailed and accurate forecasting on current business development pipeline on a timely basis as required.
  • Compile information and data related to prospect interactions and record it in Salesforce CRM.

Attributes:

  • Are a dynamic, proactive, driven, can-do individual looking for a career track in technology sales to the Financial Services Industry.
  • A hands-on person with the ability to leverage sales training, scripting, and messaging to communicate a compelling brand message to prospective customers.
  • Enjoy being on the front lines.
  • Are an independent thinker, a team player, and a person willing to roll up their sleeves to effectively and quickly generate new business opportunities.
  • Get excited about influencing the culture of your assigned target firms.
  • Approach tasks and problems with a desire and need to succeed.
  • Are able to adapt to a fast-evolving dynamic organization.
  • Expect and only accept work of the highest caliber.
  • Are open and honest
  • Have confidence in your abilities.
  • Eloquent, direct and open communication.
  • Ability to take complex concepts and communicate them in a clear, concise and understandable manner.
  • Ability and willingness to follow an established company process.

Education and Experience: 

  • A demonstrated strong desire to learn and succeed in technology sales
  • 2+ years sales or related business development experience is preferable, though not required.
  • High School diploma or GED required. Two or more years of college or equivalent work experience preferred.
  • B2B calling and selling experience.
  • Experience Inbound/Outbound Sales.
  • Salesforce CRM experience for Sales Reporting/Forecasting a plus.
  • Knowledge of the Financial Services industry a plus.

If you are interested in this position, please contact hr@docupace.com and reference Business Development Representative (BDR).

Business Analyst

Location: Los Angeles, Las Vegas, Des Moines or Baltimore
Job Category: Individual Contributor
Department/Division: Operations
Classification: Exempt
Reports to: BA Manager
Position Type: Full Time

Position Summary
As a Business Analyst, you will define and document business specifications, application functionality, workflow requirements, complete technical setup and configuration of business rules, and perform technical testing. Additionally, you will be responsible for defining test plans, test scripts and conducting technical testing prior to User Acceptance testing. You will be working in a team environment with business and technical resources as well as third party vendors.

Responsibilities/Duties

  • Serve as a Subject Matter Expert on the definition of business rules for Docupace
  • Create User Requirements, functional Specifications and functional design documents
  • Document current state / future state systems processes
  • Elicit end user business requirements and accurately translate/ incorporate into base system design documentation
  • Author, review and refine business specification documents to ensure accurate and complete translation of business requirements
  • Work closely with IT team members to translate high level requirements into business design specifications
  • Technical setup and configuration of workflow rules, form sets, and form validations
  • Participate with the project management and IT teams in all stages of a project, including analysis/planning, design development, testing, and implementation
  • Effectively communicate information concisely to business sponsors, various technical areas and other business units
  • Provide knowledge and maintain documentation of business/system processes
  • Provide turnover materials for IT QA and other business analysts

Attributes

  • Excellent written and oral skills
  • Able to actively take part in meetings and conferences and communicate effectively
  • Able to facilitate and lead meetings when necessary
  • Able to work and communicate with all levels of the organization
  • Well versed in multitasking and working through multiple projects simultaneously
  • Strong attention to detail and task completion

Education and Experience

  • Bachelor’s degree preferred
  • 1-5 relevant work experience in business analysis and or customer relations

If you are interested in this position, please contact hr@docupace.com and reference Business Analyst.

Project Manager

Location: Los Angeles, Las Vegas, Des Moines or Baltimore
Job Category: Individual Contributor
Department/Division: Project Management – Operations
Classification: Exempt
Reports to: PMO Director
Position Type: Full Time

Position Summary
The Project Manager oversees the planning, implementation, and tracking of a specific short-term project which has a beginning, an end and specified deliverables. As a Docupace Project Manager you will maintain excellent communication with all levels of the organization, both internally and externally, to ensure smooth running of all your projects. You will be responsible for representing the PMO in a mature and organization-focused manner, projecting a professional image.

Responsibilities/Duties

  • Lead a mixture of Agile and traditional projects of medium to large size and complexity as a Project Manager
  • Facilitate project planning, meetings, reviews, retrospectives, sprint and release planning, demos, and other
  • Develop estimates, both high-level and detailed, for project work, schedule, cost, and resources. Build the overall sprint, release or project plan and manage resource and deliverable dependencies
  • Identify, secure, and coordinate implementation of internal and external resources and expertise as appropriate to achieve project objectives; negotiate changes in project resources as necessary to achieve objectives and timelines
  • Ensure that all projects are proceeding according to timelines, meeting targets and expectations, and adhering to established PMO practices and methodologies
  • Aggressively manage project change to ensure that your projects meet prioritized deliverable, time, and cost commitments
  • Manage and report on project Risk; ensure that risks are identified and managed proactively; develop and implement risk management plans including mitigation activities
  • Contribute to maturing Agile Project and Project Management methodologies, process and procedures that will support Company short and long term goals
  • Collaborate with functional areas through the life cycle of the project
  • Demonstrate your ability to use enterprise project tools effectively to execute projects, deliver status, manage capacity, and project budgets
  • Quickly become the Subject Matter Expert on the projects you manage

Attributes

  • Proven delivery track record and project management skills; ability to organize multiple complex projects, strong attention to detail, and the ability to lead highly complex and visible initiatives
  • Demonstrated ability to work in a fast-paced organization with aggressive project technology, feature, and schedule goals
  • Understanding of Agile software development methodologies, values, and procedures
  • Project budgeting skills
  • Proven communication skills; both written and oral with technical and non-technical staff, all levels of management
  • Proven team-building skills with technical and non-technical staff
  • Excellence in leadership and coaching toward high performance, by example and direction
  • Integrity, accountability, professionalism, honesty, self-confidence, respect and conviction

Education and Experience

  • Bachelor’s degree and or equivalent experience
  • 7+ years of Information Technology experience – Applications Development focused
  • 5+ years as a Project Manager
  • 3+ years of managing multi-project/Sr. Project large scale initiatives

If you are interested in this position, please contact hr@docupace.com and reference Project Manager.

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